What is TrustLine?

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What is TrustLine?

TrustLine is the state of California’s registry for in-home childcare providers, which includes all nannies, babysitters, in-home tutors, homeschool teachers and in-home counselors or specialists. It is an effective tool for parents to check the backgrounds of childcare providers, to determine if an applicant has criminal convictions or substantiated child abuse reports in California.

What does TrustLine check?

TrustLine is the only background check authorized by state law of California to use three databases that the general public, including private investigators and private background check companies, cannot access. These databases include the fingerprint records from the California Department of Justice’s California Criminal History System; the Child Abuse Central Index of California; and fingerprint records of the FBI Criminal History System.

How does a childcare provider get added to the registry?

TrustLine applicants complete fingerprinting and submit a one-page form, and a one-time fee to the Department of Social Services. Once a childcare provider is registered, they are in the system for life. It can take anywhere from 2-6 weeks for an applicant to be registered. Upon registration, both the referral agency and applicant receive a letter in the mail stating acceptance or rejection.

Why is TrustLine important?

TrustLine is California state law. All employment agencies (nanny and babysitter placement agencies) are required by law to register their caregivers with TrustLine upon placement. This applies to all childcare providers who are placed in a home, including one-time babysitters, temporary nannies, part-time and full-time nannies.

If a manny has been placed in a home through a California based agency in the past, should we assume they are already registered with TrustLine?

Not necessarily. Unfortunately, not all agencies in California follow this law. When choosing an agency, be sure to ask if TrustLine is a requirement for all candidates. If you find that your nanny has not been fingerprinted or registered with Trustline, you are encouraged to call law enforcement. If an agency does not register their nannies upon hire, this is considered a misdemeanor.

What separates Angeles Mannies from other agencies?

TrustLine registration is a requirement for all of our Mannies upon hire. Most agencies either conduct their own checks or rely on TrustLine alone. At Angeles Mannies we supplement the TrustLine verification with our own checks which can be seen HERE.

How do we find out if a nanny is registered?

Ask us, we can check. Families can also call 1-800-822-8490 to check if a provider is listed in the TrustLine Registry or if the application is being processed.

If you have hired a Manny on your own or through an online service, please feel free to call us anytime at (323) 963-4046 to help you conduct a background check on your Manny or to check if they are Trustline Certified